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Zoom quits unexpectedly/never opens


I have a Mac.  I am trying to start a meeting and zoom quits unexpectedly before ever actually opening.  What is going on?  I have no trouble using zoom on my laptop, also Apple.


Zoom Moderator
Zoom Moderator

Hi @ddelambert, and welcome to the Zoom Community! Are you using the latest version of the Zoom app on your Mac? 

Zoom Community Team
Have you heard of Zoom AI Companion?

As far as I can tell.  I go to the App Store and there are no updates listed


Yes. I have reinstalled and restarted my computer as instructed.  It still quits.  I get message "Zoom quit unexpectedly"  I send report, but of course nothing ever happens.

Hi Bri,


I am having the same problem as @ddelambert with my application (version 5.13.4) unexpectedly quitting immediately after a fresh installation on my Mac Big Sur (version 11.7.2). Right after installation,  I open the application and immediately get a message, " quit unexpectedly." My other Apple computers with zoom installed seem to have no problem running.  Can you help me?