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2022-01-04 12:46 PM
For quite some time I am experiencing problems with my Bose QC wireless headphones that they don’t pick up sound from my phone, when connected to both phone and MBP. After some research I have found out that it’s caused by Zoom which - even after ending meeting - sometime keeps sending no sound/white noise to the audio and therefore the headphones think that MBP is playing sound and don’t switch to the phone. This happens even hours after last meeting has ended.
When I exit Zoom the quiet noise noticeably disappears from the headphones and things start working normally.
I asked my collegues and 3 of them are having the same problem, so it seems like a common thing. Is this a bug in Zoom? Could it be fixed? Or is there some setting to avoid this?
2022-01-04 02:21 PM
Thank you for sharing this feedback with our community team. This does sound like a bug. Have you opened a support case for this? If not, please use the link below to open a web ticket with the Zoom Technical Support Team. It should generate a ticket for tracking purposes. Would you mind posting that ticket number here once you do open a ticket? I'd like to track it to see if other customers are also having this issue.
Have a great day!
2022-01-05 12:26 AM
@townsendwc thanks for the advice. I have raised the request: https://support.zoom.us/hc/en-us/requests/13122703
2022-01-05 06:33 AM
Thanks for opening the ticket. I see that it is an open state and waiting to be assigned. You should hear something from a support member within 24 hours.
2022-01-05 04:14 AM
I can confirm I've been encountering the exact same issue. It doesn't appear I can add any weight to the support request so I'm responding here.