Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Posting here because this stupid company only offers customer support to paying customers which is f***ing ridiculous. I paid $120 dollars for a lesson that I wanted to record to watch back later. When I was in the meeting I hit record, the organizer was sharing their screen and I saw them click accept. So I figured it was recording. But apparently, Zoom thought it was a good idea to make you have to click record again which makes no f***ing sense. I checked my account and the recording isn't there. I know for a fact Zoom is storing these meetings somewhere within their own cloud even though it won't be in my account. Does anyone know how I can contact them to request the recording even though I'm on a free account?
Hi @fkzoom welcome to the community, and sorry for your bad experiences with attempting to recording your meeting!
May I ask, were you the host of the meeting or just a participant? I ask because if you were not the host, and you initiated a cloud recording, that cloud recording will be on the Hosts Account; therefore, you would need to reach out to the Host to share the recording with you.
I was the participant. So you're saying the organizer will have the recording in their cloud recordings even if they didn't click record (they just clicked accept) and they are also on a free account? I thought cloud recordings were behind a paywall. Thanks
Here is my experience from a participant being only able to record locally which should be your experience.
From your side of things if being a basic/free user you would see you have the ability to 'record on this computer'.
With that being said, unless the Host has given you permissions beforehand to record, you will need to request for recording permissions from the host, then initiate the Local recording from your end.
Host view giving permissions to local record
From there, whether you leave the meeting without stopping the recording, or stop the recording then leave the meeting - after leaving, you will get prompt'd with the recording conversion process.
After the conversion process is done, a window will open with converted recording files! If you don't know the file location, within the Zoom desktop client go to the Meetings Tab > Recorded and you should see the local recording, with the file location.
Here is also more info on Finding and viewing local recordings, let me know if you have success!
Thanks for the screenshots. The host allowed me to record, I figured him doing that would initiate the recording. I don't see how it makes sense how I would then need to click record again. That is just an awful UX and I bet this has happened countless times to other people, this should be addressed. These calls have to be stored by Zoom for quality assurance purposes, no? There has to be a way I can get that recording, I paid a lot of money for a lesson that I now cannot watch again because of a bad UX.
@fkzoom that's correct, and this is excellent feedback; thank you I will share this with internal folks here! Unfortunately, local recordings are only stored on the participant's device and located with the set path file where you store your recordings.
More info on Troubleshooting local recording issues whether there was an invalid path of where the recording was stored on your local desktop, conversion process, etc., some useful information as well.