Zoom meeting laptop audio problem--voice ok but trying to hear a chime---nothing

[ruachpikzub]

I recently bought a computer and my old computer (On a zoom meeting) would be able to 

pick up the sound of my guitar and a singing bowl.   The new computer does not.  I have gone into settings

and have chosen the option under audio profile and chosen original sound for musician and "X" high fidelity and I tried also  choosing Stereo audio.  I left echo cancelled unchecked.   Every time I test, I just get my voice and not the musical instrument or chime.  

I have also left unchecked  automatically adjust volume.  

Any suggestions 

[RachelGomez123]

Tips to troubleshoot audio issues
Check if the microphone, speakers, or headphones are plugged in and not muted.
Unplug the device, then plug it back in.
If it's a bluetooth device, ensure that it is turned on and connected properly.
Make sure that you are using a supported USB device for Zoom.

Regards,

Rachel Gomez

[MariaO]

Thanks Rachel but this is not any of that.  I am sitting in a room with an external blue tooth speaker playing music right next to me and talking.  My voice is heard but the music is completely cancelled out.  I have set the audio to account for musicians, put it in high fidelity, stereo, etc.  You can hear my voice clear as a bell but no music at all. 

[MariaO]

I am having the same problem.  I conduct zoom workout classes and my students can hear my voice but not the accompanying music I play.  

[ruachpikzub]

I tried uninstalling zoom but the problem remains......so frustrating because I want to support my church by providing music

[mBriathra]

I'm having the problem of other users hearing voice but not instrument (if I'm using the internal speakers) on my MacBook Pro laptop. Using interface (Scarlett 212) it's ok unless I play a whistle (tenor D) to the mic. Then it cant be heard. Only voice.

[Hi2023]

Same here.