You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Here is what I am told....
This person's associated email with her zoom account is a hotmail.com account, in case that is relevant. When she creates a new meeting and adds/invites people, some of those people do not get the invite, and it would seem that the people that do not get the invites , their domains are hosted on Microsoft.
So in other words, she creates a meeting sends an invite to *********** and *********** and ***********, but person-3's email is hosted on Microsoft servers, person -1 and person-2 receive the invites but person-3 does not.
Person-3 checks their spam and junk folders and nothing is in there, even hours later.
I log into their MS portal office account and check their email logs and I do not see any incoming or rejected emails from zoom.us or any zoom related domain name.
And she does not receive any bounces or indications that the email was never sent or delivered on her zoom account.
Any ideas or suggestions on what to check next?
I read that zoom could be blocking the hosted domain, but when i try to contact support it says i do not have a paid account and cannot request support.
Thanks to all and have a great day!
Few users are facing this issue from past few days.
Currently, there is a delay in receiving confirmation emails, due to the high volume of new users registering at the same time. Users should receive a confirmation the day following your registration. If delay continues you can contact zoom customercare.
Hey James, thanks for the reply....
The meeting invites have still not been received its been almost 24 hours, useless if you want a meeting withing a couple hours. I cannot contact customer care as when i try it says my free account does not have customer support unless I pay.
Have a great day!
I have the same problem. For years invite emails arrived by recipients. Two weeks ago invite emails don't reach anyone and don't show as "sent" ïn my sent box. This applies to joining and scheduling meetings. It is quite frustrating. Does anyone have any ideas?? Thanks
Can you explain a bit more about how this user is creating a new meeting and adding/inviting people?
If the invites are coming from Zoom, where exactly are they being invited within the Zoom meeting scheduling process?
I ask only because Zoom itself doesn't send emails for normal invites, only for registration confirmations. Just trying to better understand where the issue is occurring and how I can help.
Are they creating the meeting and then pasting the invite in an email in their Hotmail?
Thanks for responding.
I click on the zoom icon, then click on start a new meeting, then start a new meeting, then click on participants and invite others. The invites are sent through the app but from my own email address. This process worked for three years until two weeks ago.
Another method is to click on schedule a meeting, set the date and time, save - it then go into my outlook email for me to add email addresses of the recipients. This process worked very well for three years but now the emails don’t get through.
Does it clarify anything?
Thanks for the additional info.
Regarding the first situation, when you click the Invite option in the participants panel, which tab of that window do you use to invite others? If you invite them from the contacts tab, then the invitation should only go through the Zoom app. There is an email tab, but that will load the invite in your default email service. I'm not aware of Zoom itself sending out emails from that window.
As for the 2nd situation, that would be a problem between your Outlook email and the recipient's email, so I'm not sure what we can do from the Zoom side of things, since the Zoom invite is just part of the message and not handling the delivery of that message directly.
I'll reach out for more information about the emails affected.