Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom local recording issues: the screen is all black

hi999
Observer

I recorded two zoom meetings (6hours & 3 hours) on my desktop. 

Both of the video seemed being recorded smoothly,  but when I opened the mp4 video, both of them don't show the screen. I can hear the voice, but I cannot see anything. The screen is all black. 

Is there anyone who knows the reason and how to fix this? 

Thank you. 

3 REPLIES 3

RN
Zoom Moderator

Hey @hi999, how are you accessing the recording file? Have you tried to manually convert the local recording files?

 

You can attempt the following:

-Visit the location where the local recording files are stored, the default path would be: ~/Documents/Zoom
-Find the file double click to convert and double click it to convert
-If the “double click to convert” file is not working, with this trick try making a new “meeting”, with only yourself. Start a recording, then after a few seconds stop it, but don't end the meeting. In a folder inside documents/zoom/ named with date/time, you can locate a new “double click to convert” file.  Swap it with the file you need to convert, then stop the meeting.

 

Looking forward to your response and let me know if this helps! 

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Thank you for the suggestion. I don't see a convert option when I double click. I'm on a macbook pro. 

Converting the files isn't the issue, it lies when I open the recording, it's all black but the audio, is clear.