This had improved for me, but is happening again. I had to log in 4 times in a row today to get it to stay logged in. Not fun when you have to get a text message each time. I tried to call but was informed by the system that "your plan does not receive live support", even though I am paying for a pro plan. I really can't wait until I no longer need to use video. In the meantime, I am going to try the integrated solution in SimplePractice. Maybe that will be better.