You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-09-11 03:21 PM
Hi, I had two Zoom meetings today and both times, when I clicked 'start meeting' the participants were automatically entered instead of me admitting them. Usually, I start the meeting and then see a pop-up notification that 'there is someone waiting in the waiting room'. Today, however, Zoom let them in without my consent. I checked my settings and I have waiting room selected correctly (enabled) so I am not sure what to do. Will you please help? I want to have control over when I allow people to enter. This was working fine until today, and I don't know what has changed. (Screenshot of my settings is below)
2022-09-11 08:52 PM
The only thought I have would be that those got in automatically may be defined as Alternative Hosts in the meeting? Might that be the case? Just a thought...
2022-09-13 09:14 PM
Hi Jeff! Thank you so much for taking the time to respond. I don't think that is what's happening in my situation, it is just me as the host and I am using Zoom for client meetings -but I will re-check my settings just in case. Thank you again so much for trying to help me figure this out! 🙂
2022-09-11 11:53 PM
Excellent question, thanks for providing the screen shot. I researched my own Pro account with 4 users, 2 Licensed and 2 Basic. They get directly into my meetings, bypassing the Waiting Room.
I checked my Personal-> Settings -> Meeting -> Security -> Waiting Room Options and these are set the same as yours – which surprised me. But then I checked Admin -> Account Settings -> Meeting -> Security for the same settings, and they were set to allow organizational accounts to bypass the Waiting Room.
I’d suggest you contact your account Admin and ask what those settings are.
2022-09-13 09:16 PM
Hi Ray! Thank you so much for taking the time to respond, I really appreciate it. Do you happen to know how we can contact our account Admins by phone? I have not been able to locate a Zoom phone number. Thank you again for your kind and detailed response. 🙂
2022-09-14 06:04 AM
My pleasure, @Zoomer663.
When I say "contact your account Admin", I mean the person in your organization who manages the overall organizational Zoom account. If you're a solo operation like I am, that's probably you! If you're on an account with several (or many!) users, it's probably someone else -- you'd probably have to ask around your coworkers, if you don't know.
How your own Admin contacts Zoom support by phone is pretty easy, but phone support is not available to Basic and Pro accounts. See this Zoom Support article in the Phone section near the bottom:
which says (my highlighting of important points):
To contact Technical or Billing Support on the phone, you must be a Licensed owner or administrator of a Business, Enterprise, or Educational account, or a Licensed member on an account with a Premier or Premier+ support plan.
Have your Personal Meeting ID (PMI) and host key ready when contacting Zoom Support over the phone.
2022-09-21 08:21 PM
Hi Ray, So sorry for the delay. I appreciate this clarification and it's just a shame because I have no way to contact Zoom since I have a Pro account (I am the only user/ it is my Zoom business account). I triple-checked all of my settings and they are all set to have a waiting room - it should not be letting people in, and yet that is what is happening. I will continue to Google to find an answer, as you can imagine it's very frustrating -and this is a new issue. Up until about two weeks ago or so when I posted this to the community, everything was working fine. I'll keep persevering! Thanks again for taking the time to try and help.
2022-09-21 08:47 PM
Hi everyone, I *may* have found a solution! I found a hidden area in settings... this is what I did (below). I should have mentioned that I am using a Personal Meeting Room for my client Zoom meetings, and I use an integration with Calendly (which shouldn't make a difference, but in case anyone is helped by this info).
So basically, I found another setting for Waiting Rooms specific to 'Personal Meeting Rooms'.
In the Zoom web/online settings:
1) Click on Meetings (on the left sidebar)
2) Click on the "Personal Room" tab
3) On this same page, click "Edit" at the bottom of the section
4) In the Security section, on this same page, I checked "Waiting Room"
5) Click 'Save'
I have not tested this out yet, but I am feeling optimistic and I'll report back if it works.
I want to highlight again that I also have 'enable' waiting rooms checked in the main settings, and just found out about this hidden settings area specific to Personal Meeting Rooms.