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Zoom higher than version 5.2.0 crash on both HP and Dell computers


If we update past 5.2.0 zoom just disappears after connecting to a meeting.  We all use windows 10 on a domain with a/d and group policy.  When it goes, it just goes.. no error message, and I dont know where to look for any logging.


We've tried uninstalling and reinstalling.  No use.  So for now we are all using 5.2.4 I think and just not updating.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @steveinbuffalo,
My name is Brandon. Thanks for joining the Zoom Community! With a version that is that outdated, I recommend uninstalling and running a cleanzoom.exe file on the machines affected, then going to and installing the latest version of the Zoom Desktop client for your machine. If you are running a 64 bit version please install that version. If you are running a 32 bit Windows OS, please install that version and see if that works. You can find the file on the Support article called Mass Installation.


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Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?