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Zoom exits immediately on start

AmyHeartsYouToo
Listener

A few days ago Zoom started exiting immediately whenever I try to start it. No error, and barely even any time to see the window before it closes itself.

 

OS: Ubuntu 20.04.4 LTS

Graphics: NVIDIA Corporation TU117 [GeForce GTX 1650]

Sound: Alesis Multimix 4 (although there's also a mic in my webcam but it's not the one selected)

Video and sound work for other applications.

 

I've tried restarting, reinstalling using snap, Software Center, and downloading the .deb. The behavior is the same in all cases.

 

The following is logged in .zoom/logs/zoom_stdout_stderr.log each time:

ZoomLauncher started.
Zoom path is: /opt/zoom
cmd line: 
Start subprocess: /opt/zoom/zoom sucessfully,  process pid: 20768 
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
No PulseAudio daemon running, or not running as session daemon.
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
zoom started.
Client: Breakpad is using Single Client Mode! client fd = -1
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: A8:A1:59:4F:48:95][client: Linux][OS:  Ubuntu 20.04.4 LTS x64][Hardware: CPU Core:6 Frenquency:3.76489 G Memory size:15926MB CPU Brand:AMD Ryzen 5 3600 6-Core Processor               GPU Brand:][Req ID: ]
Linux Client Version is 5.11.3 (3882)
QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = ubuntu:GNOME;   GDMSESSION = ubuntu;   XDG_SESSION_TYPE = x11
Graphics Card Info:: 09:00.0 VGA compatible controller: NVIDIA Corporation TU117 [GeForce GTX 1650] (rev a1)
Zoom package arch is 64bit, runing OS arch is x86_64
QGLXContext: Failed to create dummy context
qt.scenegraph.general: QSG: basic render loop
qt.scenegraph.general: Using sg animation driver
failed to acquire GL context to resolve capabilities, using defaults..
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
zoom was exited due to a handled signal: 6 
ZoomLauncher exit.

 

I tried running : $ pulseaudio

the output is:

E: [pulseaudio] pid.c: Daemon already running.
E: [pulseaudio] main.c: pa_pid_file_create() failed.

 

I also tried running: $ ps aux | grep pulse

and the output is

gdm         1424  0.0  0.1 1103884 19040 ?       S<sl 22:34   0:00 /usr/bin/pulseaudio --daemonize=no --log-target=journal
amy        18628  0.8  0.1 1966564 21576 ?       S<sl 23:20   0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal
amy        20573  0.0  0.0   9040   724 pts/1    S+   23:29   0:00 grep --color=auto pulse

 

I'm very confused about what's happening here and why. Does anyone know how to address this?

6 REPLIES 6

RachelGomez123
Attendee

Fixes to try:
Modify Zoom settings.
Roll back your camera driver.
Update your device drivers.
Run Zoom on a dedicated graphics card.
Repair corrupted system files.
Reinstall Zoom.

 

Regards,

Rachel Gomez

 Thanks for the suggestions. Here's what I came up with:

  • The UI never opens so I don't know if I can change the settings. Is there a config file that I can access, and is it safe to do so if there is one?
  • The camera is plug and play so I don't think I can modify the driver. I tried opening Cheese and it seems to be working ok there.
  • Same for the audio. No specific drivers that I'm aware of, but I tested in Audacity and it also seems to be working.
  • I only have the one graphics card so unfortunately this isn't an option. Zoom worked fine up until a few days ago though, so I know my card can handle it.
  • I don't know if there are any corrupted files. Do you know a reliable and safe way to check for this?
  • After reinstall the same issue occurs.

Thank you for your help.

DaJo
Listener

Additional to the steps from RachelGomez123:

you can try to clear the caches under ~/.cache/zoom*

Hi there. Thanks for the suggestion. I tried clearing the cache, but the issue still persists.

Did you ever get a resolution to this? I am having same issue.

No. The issue still persists. So far my solution has just been to use Google Meet instead.