You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-08-15 08:49 PM
A few days ago Zoom started exiting immediately whenever I try to start it. No error, and barely even any time to see the window before it closes itself.
OS: Ubuntu 20.04.4 LTS
Graphics: NVIDIA Corporation TU117 [GeForce GTX 1650]
Sound: Alesis Multimix 4 (although there's also a mic in my webcam but it's not the one selected)
Video and sound work for other applications.
I've tried restarting, reinstalling using snap, Software Center, and downloading the .deb. The behavior is the same in all cases.
The following is logged in .zoom/logs/zoom_stdout_stderr.log each time:
ZoomLauncher started. Zoom path is: /opt/zoom cmd line: Start subprocess: /opt/zoom/zoom sucessfully, process pid: 20768 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. No PulseAudio daemon running, or not running as session daemon. Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. zoom started. Client: Breakpad is using Single Client Mode! client fd = -1 Class App Lib Possible Culprit Flags resip::Connection 648 648 resip::Data 36 36 resip::DnsResult 1080 1080 resip::Headers 1 1 resip::MsgHeaderScanner 40 40 resip::SipMessage 5208 5208 resip::TransportSelector 864 864 resip::Tuple 128 128 resip::UdpTransport 1144 1144 resip::GenericIPAddress 28 28 zoom started. [CZPClientLogMgr::LogClientEnvironment] [MacAddr: A8:A1:59:4F:48:95][client: Linux][OS: Ubuntu 20.04.4 LTS x64][Hardware: CPU Core:6 Frenquency:3.76489 G Memory size:15926MB CPU Brand:AMD Ryzen 5 3600 6-Core Processor GPU Brand:][Req ID: ] Linux Client Version is 5.11.3 (3882) QSG_RENDER_LOOP is XDG_CURRENT_DESKTOP = ubuntu:GNOME; GDMSESSION = ubuntu; XDG_SESSION_TYPE = x11 Graphics Card Info:: 09:00.0 VGA compatible controller: NVIDIA Corporation TU117 [GeForce GTX 1650] (rev a1) Zoom package arch is 64bit, runing OS arch is x86_64 QGLXContext: Failed to create dummy context qt.scenegraph.general: QSG: basic render loop qt.scenegraph.general: Using sg animation driver failed to acquire GL context to resolve capabilities, using defaults.. Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile) zoom was exited due to a handled signal: 6 ZoomLauncher exit.
I tried running : $ pulseaudio
the output is:
E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: pa_pid_file_create() failed.
I also tried running: $ ps aux | grep pulse
and the output is
gdm 1424 0.0 0.1 1103884 19040 ? S<sl 22:34 0:00 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 18628 0.8 0.1 1966564 21576 ? S<sl 23:20 0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal amy 20573 0.0 0.0 9040 724 pts/1 S+ 23:29 0:00 grep --color=auto pulse
I'm very confused about what's happening here and why. Does anyone know how to address this?
2022-08-15 11:34 PM
Fixes to try:
Modify Zoom settings.
Roll back your camera driver.
Update your device drivers.
Run Zoom on a dedicated graphics card.
Repair corrupted system files.
2022-08-16 04:58 PM
Thanks for the suggestions. Here's what I came up with:
Thank you for your help.
2022-08-16 12:15 AM - edited 2022-08-16 12:15 AM
Additional to the steps from RachelGomez123:
you can try to clear the caches under ~/.cache/zoom*
2022-08-16 05:00 PM
Hi there. Thanks for the suggestion. I tried clearing the cache, but the issue still persists.
2022-09-13 09:58 PM
Did you ever get a resolution to this? I am having same issue.
2022-09-14 07:11 PM
No. The issue still persists. So far my solution has just been to use Google Meet instead.
2023-04-10 06:14 AM
I had this problem, too I found that I'd recently upgraded my nVidia drivers but not rebooted afterwards. This resulted in a mismatch between what was installed and what was running, and can be seen when you do something like this.
$ nvidia-smi Failed to initialize NVML: Driver/library version mismatch
A reboot solved the problem.