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Zoom disconnects/crashes multiple times during classes

Vikas
Observer

Hi,

Zoom Support, I have been facing issue where zoom disconnects or crash multiple times.

 The issue is not happening in one device but  it reproduce in any device i use.

Below  I have tried-

 

 - Devices used-

-Android Phone

- Android Tablet.

-IOS- Ipad Air  .

-Windows 10 Laptop.

 

I have updated all the OS in all these devices, I have re- Installed Zoom app multiple times.

- I have done factory resets to devices.

- I have even changed upgraded the Broadband modem firmware.

- I have also got the Broadband modem replaced by service provider.

- Please note that my Internet speed is more than 150 Mbps.

-I have also changed the location of the modem so now distance between device and broadband  modem is 1 feet.

-Unfortunately school is using Zoom  so I will have to stick to  it. 

 

I have tried many things but issue still the same. My zoom app disconnects multiple times.

 

Please suggest what needs to be done to fix this issue. I have spent lots of time in  troubleshooting but nothing has worked so far.

I can only say that Zoom is not stable despite all the devices are fine.

 

 

Regards,

Vikas

 

 

 

 

 

5 REPLIES 5

Rupert
Collaborator

Hi @Vikas 

 

Are you able to test any of the devices on an entirely different network, at a different location?

 

Do you have just one internet router - or do you have a router that then connects to a separate ISP modem?

 

Does your laptop have a wired-LAN connection you can try with a hard-wire connection to your router - to see if this is a WiFi problem (even though you have moved closer)?

 

Hi Rupert,

Are you able to test any of the devices on an entirely different network, at a different location?

 Yes, I have tried Different  Broadband connections too. I have two broadband connect now at my place. I have set Zoop Device is on one broadband and other devices on another broadband network.

 The issue is still the same. Frequent Zoom disconnection. even disconnecting in every two minutes.

 

 

 

 

Do you have just one internet router - or do you have a router that then connects to a separate ISP modem?

 Tried two different  ISP providers. It's just the same with another network too.

 

Does your laptop have a wired-LAN connection you can try with a hard-wire connection to your router - to see if this is a WiFi problem (even though you have moved closer)?

 I have tried connecting the wired network to my laptop but it's still disconnected.

 

 I have tried multiple devices . Andriod tab. iPhone, Windows Laptop. Ipad.

 OS and Zoom are updated well.

 

 My kid uses Zoom during an online class.  I have tried many settings described in  different Online forum but o nothing works. 

 

 

 

Vikas
Observer

I see Zoom crash dumps in my windows PC...

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Vikas
Observer

Hello Zoom support,

 Is there any help on this?

How frustrating! There's a separate Zoom support contact place outside the user forum:  https://support.zoom.us/hc/en-us

Hope this is fixed already or gets fixed soon!