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Zoom defaulting to rear facing camera

kobymaster
Listener

When I dock my computer, Zoom recognizes the USB external camera mounted to my monitor. However, when I undock, Zoom defaults to my rear facing camera and I need to manually change to my front facing camera on my Win10 laptop. Is there a camera priority list that I can change so that Zoom will always default to the front facing camera if a USB camera is not present?

2 REPLIES 2

ChrisO
Community Champion | Customer
Community Champion | Customer

I think Zoom defaults to whatever Windows sees as the default camera. As there is no way to set a priority to cameras within windows the only option is to disable the rear-facing camera in the device manager. However, this would mean you would have to re-enable it any time you wanted to use it :(.



***Sometimes going backward is the only way to move forward.***

jramirezPPI
Listener

I have this issue across two sites and there need to be a better solution than disabling. @Zoom any resolve to this bug?