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From my perspective, this looks like it is only affecting a handful of users at this point. That said, there may not be a lot of M1 users that are using Zoom, so I cannot assume that this is not an issue. If you can put together a support ticket and provide me with that ticket number, I can work with the backend team to see if this is truly a bug or a one-off issue that we need to isolate.
I switched to an M1 (Max) processor two weeks ago from an Intel system and these crashes began happening IMMEDIATELY upon switching. So I can duplicate this crash, absolutely.
I only do local recordings, so it's not related to cloud recording. I also don't do screen sharing at all - or even video for most sessions!
I'll enable real-time logging and see if I can get you a report, but I just want to reiterate: this is a very real problem.
Just to make you all aware, I am following this thread and we are aware of this issue. I have not obtained information on any fixes to date, but I will update the team as soon as I hear anything. Thank you all for your diligence and patience on this issue.
Yes, this issue was resolved back in late June to my knowledge. I am sorry. I got a new position at Zoom that is taking up a lot of my time so I do not get many opportunities to check my notifications on this page. I will try to do better from now on.
This happened to me today — a one-on-one Zoom call with local recording and Zoom crashed without warning after about 40 minutes. I reconnected with my client and started recording again and Zoom crashed without warning after 23 minutes. Fortunately I was still able to convert the recordings but I've lost a lot of confidence in Zoom at this point. I have a brand new Mac Studio with the M1 Max chip and have only ever installed the Apple Silicon version of Zoom. I'm running version 5.10.3 (6420).
I heard from Zoom today that they seemed to have identified this issue and it will be fixed in a forthcoming update.
In the meantime, everyone, the workaround is pretty simple: Uninstall zoom, download the non-Apple Silicon version of Zoom, turn off updating, and refuse all update prompts. I've never seen this crash running the Intel version via Rosetta. (Then update when Zoom pushes out a fix for this issue.)
My apologies. I used to work in support and now that I have my new role I am not as informed as I used to be. So, if support is stating that they are working on a solution in an upcoming release then I would take that as good information. Support techs get updated through our ticketing system daily, and they have Zoom chat channels where they pass information to each other like this. My apologies for passing outdated news to you all.