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Hello - I am regretfully still having this issue occur. I updated to the latest version of Zoom the other day, and about 45 minutes into a meeting I was streaming and recording, it crashed. Has this issue been escalated yet? It is so easy to replicate, there is clearly a massive bug that needs to be addressed. I am extremely disappointed this has not been fixed yet.
I just had the exact same issue. Recording a meeting and it crashed 4 times. After the last crash, it showed as recording and then when the meeting ended, didn't save the entire last hour of the meeting. I lost a ton of work. This has been reported for almost 3 months and there doesn't seem to be a fix yet?
I've been running into the same problem while sharing a screen and recording locally with my client sessions. On an M1 Max, have downloaded the specific Silicon Zoom version as linked above (uninstalled previous zoom, restarted first). Version: 5.9.1 (3506)
Whenever I share a video window (Quicktime, VLC) while recording locally, it seems to crash within minutes (5min30 for this last one). When recording locally without screen sharing, I haven't had crashes since using the updated Silicon Zoom -- these recordings go anywhere from 20-50min or so.
I'm losing significant functionality for my client sessions by not being able to record while sharing video, please let me know what other steps I can try or information I can share!
Another update I suppose --- on m M1 Max, it has been recording meetings fine as long as I never share a video at any point during the meeting. Just today, on a call with clients, I recorded the first 30min fine. Then I stopped the recording, being aware of the still-present bug, and shared a video. All dandy! Yay!
After stopping the video share, I started up a new recording, and lo and behold, it crashed on me. Sharing while recording is quickly becoming a necessity for my professional calls, and I would much rather not need to find a new software. Please let me know if there are any additional options I can try.
Honestly. This is getting ridiculous. I have to stay home from the office on days I record interviews because If I do it on my M1 Pro laptop and not my home desktop, it crashes. Please get this resolved and not in a way that use require users as test dummys. Just fix the problem. Its been going on for months now
Not that it helps, I have not found any work around for my situation. I'm having to use an older laptop specifically for sessions that involve screen share recordings (which is minimum once a week).
Let's open up a ticket for this as we will need to complete some steps which is better done over a support ticket. Can you please go to this site below and get the ticket opened and let me know when that is done so that I can speak to the support agent and tell them what we've done so far. Submit a request – Zoom Support
For those running into similar problems, it appears that mine have been resolved, though I haven't put it through heavy stress loads yet.
The solution for me was to go into the System Preferences, Security & Privacy, Screen Recording, and I toggled off and back on the option for Zoom. No crashes since, so fingers crossed
I cannot seem to find where my thread went in this conversation, so I'll append here. I just had another crash mid client meeting while recording, and I didn't even get a log report. This was after 1 week of smooth running. I was on 5.9.3 and saw just now there is an update for 5.9.6, so hopefully that will fix future crashes with clients.
Adding my report here. Since switching to Apple Silicon earlier this month, Zoom has crashed a half-dozen times during a session, while recording. No weird software like antivirus, video NOT turned on, but recording locally. This never, ever, ever happened before during hundreds of hours of Zoom sessions on Intel, so this seems like an Apple Silicon/Zoom issue. The crash is immediate, no warning, no error dialog--Zoom just crashes hard and is gone.
My name is Brandon. Peter asked me to jump in here and assist with this issue for the M1s. May I ask if any of you are experiencing this issue with cloud recording, or is it just local recording, and is it consistent or persistent where screen sharing and recording at the same time duplicates the issue? I have added a document to this thread on how to enable logging for the Zoom client. These are the logs that I will need to determine where the issue is.
This happens for me while recording locally and streaming to YouTube (Maybe it's one or the other causing it, I cannot tell if it's only while doing both of these at the same time). I rarely screen share, nor do i ever use the cloud recording feature, so that's not part of the issue on my end
Sorry to be stubborn, but I'm not doing that. I'm running the Intel version of the app to avoid this crash. (This crash we're all talking about only occurs on the Silicon build.) I can't risk my Zoom crashing -- I'm using it to record a podcast for work. It is clear there is an issue and Zoom should be fixing it on their own, without asking their customers to risk more crashes.
This is not a bug that we can tell at this time because a bug would affect all users on the M1 and not just a handful of users. When an issue only affects a limited amount of users we must request logging so that we can review the code and determine the issue. But, it is fine. I can work with some other users that are experiencing this issue and see what we can find to isolate this issue and I can report back here with the results.
For what it's worth, you said it's happening to 'users on the M1' but I believe this is only happening on M1 Pro and M1 Max Macs.
I had a baseline M1 Mac for a year and there were no issues. It was only after upgrading to a M1 Max in October, that that's when the issues began.
Some in this thread have said that they're on a M1, but I assume they're actually on a M1 Pro or Max. It's not particularly easy to realize which chip you're actually on if you're not a nerdy Mac user. You'll notice that these issues only started after the M1 Pro/Max were released last October