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Could you confirm the client version that you are running? Also, can you confirm that you did install the M1 specific Zoom client?
M1 specific Zoom client Version 5.9.1 (3506):
Have this answered your question? If so, don’t forget to mark the reply as an accepted solution!
Hi! I should have said that I have kept up with updates to Zoom - I'm using the latest 5.9.1 - made for m1. It basically forces the m1 version on you. I am also using Monterey 12.1. I had hoped updates would fix this but it continuously crashes.
Thanks for the quick reply. Could you possibly when this happens again click on the show details on the error so that we can see the exact error it is throwing? It should assist in understanding why this is happening.
We've been trying to simulate this. Just trying to see what we may be missing.
Do you have any Anitivirus running?
Are you sharing while recording?
How many participants in the meeting?
If we can't get this done in the next reply or so then I'm going to get a support ticket opened for this so that we can get a live session going with you.
No we have no antivirus running. No, I'm not sharing with anyone while recording - my tech guy has been working with me for the past month or so on this issue and has been gathering the necessary information you have asked for. The meeting participants are 2 people - between me and a client.
Great! I'm available tonight for a live session.
Thanks Amy, I'm going to get a ticket created for this as it may be an issue with the client itself. The log says you have 5.8.6 which is not the latest. Could you maybe just confirm that if you click the "Check for update" on the Zoom client that it says you are on the latest version?
OK, I'm sorry, I found it.... I was receiving a bunch of emails from Zoom and it got hidden from me. I clicked on the link but the link is opening to a page not found. Should I wait for another ticket?
I had a podcast recording today on zoom and sure enough, it crashed mid-call. I think I clicked "report to zoom" and I think it's sent out but I was in a hurry to get back on the call I didn't deal with it tight then. Anyone know how we can see the report?
I do interviews on zoom and almost always record, so I would really like to have this issue resolved.
@yukarip and @PaperLion can both of you please confirm that you have the Apple M1 specific Zoom client installed? Could you possible also do a uninstall via the "Uninstall" menu on the Zoom client and then reboot your Mac (you must reboot) and then reinstall from this specific link? Even if you currently do have the M1 specific version installed, please do the full uninstall, reboot and then reinstall.
Install this specific version.
Jumping in to say I've been having this issue for a while as well, also on the new MacBook Pro with M1 Max processor. I think the issue has to do with the Silicon/ARM64 build of Zoom, because when I install the Intel version of the app instead, I do not run into any crash issues.
When it crashes, I too am recording my Zoom calls locally and running the latest version of Zoom Silicon. Yesterday I recorded for about a hour before it crashed. I'm attaching crash logs.