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Zoom crashes when trying to add background image

shane_m
Listener

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only.

This is what it looks like just before crashing. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time. 

 

shane_m_2-1639781124813.png

**** UPDATE: 2022-01-25 *****

I just updated to Version 5.9.3 (3169) and the issue is resolved.

 

1 ACCEPTED SOLUTION

kwander
Listener

Thank you! Version 5.9.3 (3169) solved the problem for me too!

View solution in original post

4 REPLIES 4

kwander
Listener

This also happens to me. I uninstalled and reinstalled Zoom, but it didn't resolve the issue. 

Bo_H
Listener

Same here, I've repeatedly filled out the form asking what I was doing, but had no feedback or anything.

I'm not a happy about this!!! 😡

shane_m
Listener

I am the original poster. 

I just updated to Version 5.9.3 (3169) and I am no longer experiencing the issue.

kwander
Listener

Thank you! Version 5.9.3 (3169) solved the problem for me too!