You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-05-09 03:20 AM - edited 2022-05-09 11:58 PM
Found two issues with all 5.10.x clients, up to the currenly available one, that is 5.10.4:
Currently, I was able to have it running again by downgrading to 5.9.6.
Btw, the documentation (such as Release notes for Linux page) should also inform users how to downgrade in such cases, instead of having to keep searching for an answer in the wild or this community (I used wget https://zoom.us/client/184.108.40.2065/zoom_amd64.deb -O zoom_amd64_220.127.116.115.deb).
Any advice? Next 5.10.(.5?) release would solve this?
2022-05-09 01:59 PM - edited 2022-05-09 02:02 PM
I have exactly these issues, although I'm not using nvdia for my display (video is attached to Intel).
$ inxi -SMAG System: Host: cantor Kernel: 5.15.0-27-generic x86_64 bits: 64 Desktop: GNOME 42.0 Distro: Ubuntu 22.04 LTS (Jammy Jellyfish) Machine: Type: Desktop System: Compulab product: Airtop3 v: N/A serial: <superuser required> Mobo: Compulab model: SBC-ATCFL v: 1.2 serial: <superuser required> UEFI: American Megatrends v: ATOP3.PRD.0.30.7 date: 12/28/2020 Graphics: Device-1: Intel driver: i915 v: kernel Device-2: NVIDIA TU116 [GeForce GTX 1660 SUPER] driver: nouveau v: kernel Device-3: Logitech HD Pro Webcam C920 type: USB driver: snd-usb-audio,uvcvideo Display: x11 server: X.Org v: 18.104.22.168 driver: X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 resolution: 2560x1440~60Hz OpenGL: renderer: Mesa Intel UHD Graphics P630 (CFL GT2) v: 4.6 Mesa 22.0.1 Audio: Device-1: Intel Cannon Lake PCH cAVS driver: snd_hda_intel Device-2: NVIDIA TU116 High Definition Audio driver: snd_hda_intel Device-3: GN Netcom Jabra Link 370 type: USB driver: jabra,snd-usb-audio,usbhid Device-4: Logitech HD Pro Webcam C920 type: USB driver: snd-usb-audio,uvcvideo Sound Server-1: ALSA v: k5.15.0-27-generic running: yes Sound Server-2: JACK v: 1.9.20 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes
2022-05-11 12:40 PM
Hi @cce !
I found your post here. Indeed, 5.9.6 seems the most stable for now on Linux.
Now, just out of curiosity, how did you find ver. 22.214.171.12443 while the latest version - at the time of this writing, ofc - for Ubuntu in Download Center is 126.96.36.19945❓ 😊
2022-05-16 07:22 PM
I obtained it from the download center. I picked Ubuntu as well. So, they must have downgraded already.
2022-05-11 09:27 AM - edited 2022-05-11 09:28 AM
I have these same issues after upgrading Pop! to 22.04. One potential workaround is to use the Flatpak build of Zoom available through the Pop Shop - however, for me at least, those builds broke integration with my browser (the ability to launch zoommtg:// links) which renders Zoom basically useless for me. Really hoping for a fix here.
2022-05-13 06:42 AM
This seems to be related to kernel versions as I have 2 almost identical laptops, one running on kernel 5.13 on zoom 5.10.0 without issues. I don't want to upgrade as I'm not sure if it will work. Next laptop has kernel 5.16.9 where zoom crashes exactly as described.
2022-05-16 06:46 PM
I'm experiencing the same issue described by the OP, with the same operating system, kernel, and gpu.
2022-05-19 10:30 AM
I'm having the same issue as well. If I reboot into using Intel drivers, Zoom works, but I loose the use of my external monitor, and it's a pain restarting every time I have to attend a meeting.
2022-05-19 12:09 PM
I have the same problem on Xubuntu 22.04 with an nvidia video card, but zoom never starts - it comes up with a window outline and crashes before anything else happens. I tried going back to zoom 188.8.131.525, but winse the latest update from Canonical, that one also crashes on startup. I don't want to have to buy zoom to get support, though that may be a necessary evil. It's bad enough they don't support their own products, even when free.
2022-05-19 12:09 PM
Since. not winse... fat fingers...
2022-05-23 08:07 AM
I installed 5.10.6 this morning and the problem seems to be fixed, at least for me.
2022-05-30 07:32 AM
5.10.6 still crashes for me, Ubuntu 22.04 - Kernel 5.15.0
2022-05-30 07:43 AM
OK.. spoke a little soon..
upgrading to latest kernel (5.15.0-33) with latest nvidia drivers (510-73.05-0ubuntu0.22.04.1) and a full reboot now starts up zoom (5.10.6) fine.
2022-05-30 11:05 AM - edited 2022-05-30 11:08 AM
Zoom client 5.10.6 (3192) - recently released - seems to work fine. 👍
Still on Pop!_OS 22.04 LTS obviously, and running 5.17.5-76051705-generic, the latest kernel that's currently available at the time of this writing.
I noticed a pro and a cons on this release though:
Anyway, good to have something back and working.
And good that we have this community, and help each other.
Otherwise, it looks like no Zoom reps are monitoring such threads.
I guess the alternative would have been to raise a ticket since I a "licensed user".