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Zoom client gives "You are unable to connect to Zoom" on Mac with new version

craigmcc
Listener

For the last week, Zoom has stopped working on my Mac.  Uninstall/reinstall (including installing today's new version) does not help.

 

It is *not* an issue with my network router -- that is working fine.  But trying to log in to the app, or launch a meeting off a calendar invite, just says:

 

"You are unable to connect to Zoom.  Please check your network connection and try again".

 

1 ACCEPTED SOLUTION

craigmcc
Listener

Awesome!    The ZoomUninstaller approach you mentioned worked!  For reference, so I can "Accept as Solution" all on one message:

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

 

View solution in original post

7 REPLIES 7

IP-Man
Community Champion

@craigmcc 

Please try to uninstall the Zoom client again but this time before reinstalling, ensure that all Zoom related folders on the installation folders are removed/deleted from the client. Essentially doing a clean removal of Zoom.

 

Hope this helps!

 

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

Thanks for the suggestion.  I did that this morning, to pick up the new version.  But it did not address my issues.

 

IP-Man
Community Champion

After uninstalling, did you check the installation folder if Zoom folders were all removed by any chance?

Cheers!

They were indeed removed.

IP-Man
Community Champion

Found some related post that you may want to try.

https://community.zoom.com/t5/Meetings/zoom-does-not-connect-to-internet-in-Mac/m-p/1927

 

 

If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

 

 

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

craigmcc
Listener

Awesome!    The ZoomUninstaller approach you mentioned worked!  For reference, so I can "Accept as Solution" all on one message:

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

 

This worked for me as well!

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.