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Zoom claims my device does not support video virtual background

yakee
Listener

Hi,

I was trying to set a video virtual background however Zoom says I can't make it. 

My processor is Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz. I run on Windows 10, 64bit version.

 

According to the requirements I can't run the 1080p video, however I guess 720p is ok?

  • Supported processors (720p background video)
    • Intel Core i5, i7, i9
      • 2 cores or higher
      • 6th generation (6000) or higher
      • Excludes Atom and Y series
      • Processor must have Intel GPU
      • OS must be Windows 10, 64-bit
  • Supported processors (1080p background video)
    • Intel Core i5-6000 or higher
      • 4 cores or higher
      • Excludes U series

If so, I'd assume that I just need to record a video in 720p resolution, however zoom does not accept it anyway. Any help?

2 REPLIES 2

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

Does your Windows 10 computer have an Intel GPU? I don't see it listed in your description.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.


Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


Well it claims has 2 

A dedicated  AMD Radeon R5 M330 and an Intel HD Graphics 620