Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-06-27 07:31 PM
I was all prepared for my meeting and made certain that the physical background I put up behind me was all that would be seen on my video. As soon as I spoke it jumped to a giant widescreen, exposing the mess on the sides of my background. I have scoured the internet for answers and found the option to choose "original ratio". I was so relieved, as this was very embarrassing. Well, then I spoke, and there was the mess again, right on the screen for everyone to see. I feel defeated! I see many posts with similar experiences, some from over two years ago. Why is this problem not being addressed? People use this program for professional meetings and expect their privacy to be respected. Then it switches and shows everything you were trying so desperately to hide. Is there some secret weapon to fixing this awful issue? I cannot seem to find any option that may make this better on any of the settings and I hate how the virtual/blurred backgrounds make you look all funny. At least on the PWA you can have a little box of yourself and its hides the rest. Unfortunately, the desktop version does not have this and has this stupid "glitch" or whatever you want to call it. Technology has come so far... why is this happening stillllll?!
2022-06-28 04:14 AM
Hi,
Sorry to hear about your woes. From what you are saying, I believe the 4:3 is the SD ratio and then it jumps to a 16:9, which is an HD ratio. It does that when it detects good technical conditions to enable HD, specially in P2P connections.
Everyone assumes that we always want the best possible quality but not everyone likes it when the ratio changes. It could be the difference between looking professional or showing your husband getting a cold beer from the kitchen in a tank top. 🙂
If you cannot go Full HD for whatever reason, try this:
1. Disable Group HD in your user account: https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video
2. Disable HD in your desktop client: https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-a...
3. Disable P2P in your account: https://support.zoom.us/hc/en-us/articles/360061410851-Enabling-Peer-to-Peer-connection-for-2-people...
This should do it,
2022-06-28 05:25 AM
Unfortunately, I do not have these options. I just searched through any and all settings on the web portal and there is nothing about p2p or group HD. I have the free version, maybe this is why I don't see these settings? On the desktop, HD is already disabled. The only thing chosen was original ratio, which as we know , is useless. The camera chosen, which is the only one available, is an HD widescreen. There has to be a way around this... Its ridiculous.
2022-06-28 06:01 AM - edited 2022-06-28 06:01 AM
Hmm a possible workaround is, as 720p HD is only enabled for 2 participants, so if a 3rd join it will no longer be possible to use HD.
As for a definitive fix, I would recommend to provide your feedback directly to Zoom, through this link: https://zoom.us/feed