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Zoom buttons and controls not working

samb223
Listener

Every time I try to host or join a meeting, the controls are gone just replaced by a white box, and I cannot press any other buttons. They do not work, even if I try to close the window, the button doesn't work. I use zoom every day and it just started this morning. I even tried to redownload zoom, still did not work, on the app or the browser platform.

2 REPLIES 2

MicahHoffman
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Sam!

 

Can you share a screenshot of what you see when you try to join or host a meeting?

 

Are you on Windows, Mac, Android, iOS, Chromebook? 

 

Basic Troubleshooting:

 

-Try restarting your computer.

 

-Sign out of your Zoom account on the Zoom App and test joining a meeting when you are signed out, and then sign in again and test if the issue persists.

 

-Completely uninstall the Zoom App and then download it again from Zoom.us/download

 

-Try on a different network (maybe you can tether to a Cellular Data connection) to troubleshoot if this is caused by internet connectivity or firewall issues.

 

Thanks,

Micah

BMN
Listener

I'm using Zoom (5.12.2) on a Mac running High Sierra (10.13.6) and have limited access to the controls.  Clicking on the 'Available' button – the button that has an user's initials – brings up a menu, but instead of staying on screen, it vanishes, never staying on screen long enough to actually use.

 

This happens whenever I try to use Zoom.