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Zoom asking new participants for passcode partway into a meeting

eatsruns
Listener

I set up a meeting with my manager as host and myself as co-host as I due to a hospital appointment was worried I wouldn't make it in time for the start. In the end I made it in good time but my manager arrived after the meeting start time. Three of us were the meeting when he joined. After that no one came in and when I checked my phone, people were telling me it was prompting them for the passcode. I had set the meeting up without the requirement for a passcode - but it suddenly started asking for one. The only thing I can think is that when he joined the meeting something in his settings overrode the settings I had chosen for the meeting. Does this sound at all right?  How can I avoid this in future? It was a hybrid meeting so it took me a while to realise what was happening as I needed to manage people who were physically present as well.

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @eatsruns,

 

If you set up the meeting with your manager as host... was that done with Scheduling Privilege?  Or did you set up the meeting and give your manager your Host Key?  Those are really the only ways I can think of.

 

If you set up the meeting with Scheduling Privilege, then I'm thinking you're correct... his settings would have overridden your settings.  The host and anyone on the same organizational account can get in without the passcode.  Anyone on outside accounts would require the passcode, so likely it was there the whole time.

 

I'd recommend locating the meeting (on the web interface, log in, select Meetings on the left, and select the Previous tab) and look to see if it now has a Passcode in it.  I'd assume there is - now.  Not sure how that would change, unless you're on an account where an Admin might have changed the overall setting to require a passcode.  So it's more likely it was there all the time, according to your manager's settings.

 

Note that you do have to have one of the following security measures in place:

  • Passcode
  • Waiting Room
  • Authentication (must be logged into Zoom to enter)

Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @eatsruns,

 

If you set up the meeting with your manager as host... was that done with Scheduling Privilege?  Or did you set up the meeting and give your manager your Host Key?  Those are really the only ways I can think of.

 

If you set up the meeting with Scheduling Privilege, then I'm thinking you're correct... his settings would have overridden your settings.  The host and anyone on the same organizational account can get in without the passcode.  Anyone on outside accounts would require the passcode, so likely it was there the whole time.

 

I'd recommend locating the meeting (on the web interface, log in, select Meetings on the left, and select the Previous tab) and look to see if it now has a Passcode in it.  I'd assume there is - now.  Not sure how that would change, unless you're on an account where an Admin might have changed the overall setting to require a passcode.  So it's more likely it was there all the time, according to your manager's settings.

 

Note that you do have to have one of the following security measures in place:

  • Passcode
  • Waiting Room
  • Authentication (must be logged into Zoom to enter)

Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

Thanks I set it up with a waiting room and no passcode. The two other people who managed to get in were not on our organisational account.  I managed to go in during the meeting and untick the passcode box. So it's still unticked now. But I've checked another past meeting of his and there is a passcode on that one too....

 

As I was the one who set up the meeting, I feel like the meeting settings I chose should have taken priority!

 

I've also found this in my Zoom settings:

Embed passcode in invite link for one-click join

Meeting passcode will be encrypted and included in the invite link to allow participants to join with just one click without having to enter the passcode.
 
This was selected and people were trying to join by clicking the link - so why wasn't it working?