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Dear Zoom support,
My colleagues have recently updated Zoom version to V 5.7.5. A few of them (not all), whenever they share sound, the recipients will hear crackling sound from the music/song shared. May I check with you how to resolve this pls? Thank you.
Hello @EllyC ,
You can review this article for more information https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen.
I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked. I just installed this version of zoom from earlier this year and all is back to normal.
Yes, this is annoying, as i tried the "older version" solution too.
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me. Not sure if autoupdate will remember to install 64-bit though!!!!!!