Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one. I am about to lose access to the email my account has at present so I may need to just cancel the account. Might move to Teams. Zoom used to have chat customer service but seems to be gone these days... Information is Support is more about how to operate the app rather than solve account issues.
My name is Brandon. Thanks for joining the Zoom Community! Are you going to your profile page https://zoom.us/profile > then sign in > clicking the edit button and then changing your email address there?
Are you a part of an organizational account or is this your account singularly?
All Zoom customers have access to Zoom Technical Support. I will have a support ticket opened up for you as soon as possible and our technicians can work with you to alleviate this issue.
Are you now able to log in to your account? I have been reaching out to you via email with a support ticket and there is no response. I just wanted to make sure that all is well now.
If so, would you please click on the accepted solution button on the far bottom right hand corner?
Have you tried to resend the confirmation email?
This person is attempting to change the email address on their profile for their account. The email in question was on Zoom's bounce list for whatever reason. I removed the email from the bounce list, so they should be able now to edit their profile email address with no issues moving forward.
Same problem: not receiving email from Zoom to confirm changed email address in Zoom profile.
Could you also remove me "from the bounce list" ... so that a confirmation email from Zoom is sent. Thx.
This is typically handled by our Tier 1 agents in support. They have the tools as well to handle this, plus we like to track this for analytics. Would you kindly mind submitting a support ticket to our agents with the email in question so that they can assist you?