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Zoom Resolution Stuck @ 640x360

oti
Listener

Hi, can someone help 

 

My zoom video resolution Stuck @ 640x360 

I have enable Zoom Group HD, My Connection Speed 50Mbps Upload/Download

 

Thanks

2 REPLIES 2

CarlaA
Zoom Moderator
Zoom Moderator

Hi @oti! Welcome to the Zoom Community 🙂

 

Below are guidelines on how to achieve HD when in a meeting or webinar. 

 

In order to send HD:

  1. Full-screen mode of the meeting window.

  2. Active speaker video layout.

  3. HD enabled in client settings in the Video section.

  4. Meet our bandwidth requirements

  5. At least one participant must be in full-screen mode.

In order to receive HD:

  1. Full-screen mode of the meeting window.

  2. Active speaker video layout.
  3. Meet our bandwidth requirements
  4. And at least one participant must be meeting our requirements for sending HD.

If you found this reply helpful, please mark it as Accept as Solution. Thank you!

 

BerindeDan
Listener

Bună ați reușit să ridicați rezoluția ?

Sunt și eu interesat de acest lucru.