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Zoom Recording

JamiP
Listener

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?
Thanks!

 

3 REPLIES 3

RN
Zoom Moderator
Zoom Moderator

Hi @JamiP, was this a local or cloud recording? Was the playback of the recording just a black screen or no video file? 

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Zoom Community Moderator
he/him/his

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JamiP
Listener

It was a cloud recording. The screen is black but all audio is heard.

Thanks

JamiP
Listener

Resolved the problem. Operator error! Never noticed before the options to see screen, audio, or chat.