cancel
Showing results for 
Search instead for 
Did you mean: 

Zoom Pro Upgrade

cooper10
Listener

Hi,

 

Probably a really simple question.  I have just upgraded to Zoom Pro from the Basic model.  However, I already had a couple of meetings scheduled for today that were arranged prior to me upgrading.  Do I need to rearrange these meetings with a new code, or will these automatically be upgraded so I receive longer than 40 minutes for these meetings?

 

Thanks in advance!

1 ACCEPTED SOLUTION

david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi @cooper10 ,

 

The only thing you should check is that in the section (user administration / users) your user appears and shows that you have a license.

In case you have it, you have nothing to worry about, in case Basic comes out, you must assign it a license.

I attach a guide:


https://support.zoom.us/hc/en-us/articles/115004976063-Asignaci%C3%B3n-de-una-licencia

 

Best regards,

Please mark if this solution helped you so that other colleagues can find it!

View solution in original post

1 REPLY 1

david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi @cooper10 ,

 

The only thing you should check is that in the section (user administration / users) your user appears and shows that you have a license.

In case you have it, you have nothing to worry about, in case Basic comes out, you must assign it a license.

I attach a guide:


https://support.zoom.us/hc/en-us/articles/115004976063-Asignaci%C3%B3n-de-una-licencia

 

Best regards,

Please mark if this solution helped you so that other colleagues can find it!