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Zoom Picture freezing

ixg99485
Listener

Every time I enter someone else's zoom meeting, everything works how it should for the first few minutes. Then, my picture freezes but everyone else's picture is still moving and I can still hear everything. I can't click anything on the app and when I try to close out, it says the program stopped responding. This has been happening for weeks now only on my Dell laptop. I always have to log on through my phone. I tried restarting my lap top, updating, etc. This may not even be a zoom issue at this point. Does anyone have any feedback that could potentially help? Thanks!

2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi @ixg99485! Is your internet connection fairly strong? 

Baonamtranpro43
Listener

I have the same issue too!