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Browse Backgrounds2022-10-24 11:53 AM
I have 2 problems:
1) I have set up meetings that require registration. I approve the registration and the registrant receives a confirmation email with the link to join the meeting. However, the registrant clicks on the link, but it takes them back to the registration page, not the meeting. How can I troubleshoot this? What's going on?
2) One I approve a registration, the registrant does not get the confirmation email. It's not in their spam folder either. Why aren't they getting the email?
2022-12-19 08:00 PM
I'm having this same issue.
2022-12-22 03:53 PM
Hi @SWDCA_Tech @BMaldonado , are the links being clicked on via a calendar integration or an email?
Carla,
Zoom Community Team
2022-12-24 07:35 PM
We have the links posted on our website. They can be accessed through Calendar integration or just via a link on the site.
2023-01-04 10:27 AM
BMaldonado, did you get a helpful response from support or elsewhere? If so, would you post it here? I have the same issue with registrants being sent back to the registration page and thus not able to join the meeting. This also occurs when I send meeting invitation directly to participants.
2023-01-04 10:33 AM - edited 2023-01-04 10:45 AM
I'm replying to my own comment here because I found similar discussions of the same or similar issue:
Per the second comment from 2022-11-14 09:21 AM by nikoli, Zoom engineers are aware of a bug and are working on a fix.
Also, see MikeInWis2's comment from 2022-03-28 01:19 PM in this thread:
https://community.zoom.com/t5/Meetings/Direct-url-to-recurring-meeting-with-registration/m-p/40307
MikeInWis2 provides some insight into how meeting links become registration links.