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I have recently added the Large Meetings add-on to my account for having a session with more than 500. While it is successfully done, my account still shows a limit of 100. Why is this so? In my billing tab, I can see that I have a large meetings add-on available, but in my profile the capacity is still 100...
Need to be sure if the normal meeting can accommodate more than 500 or will it cause a problem
Solved! Go to Solution.
After purchasing a new license from the Zoom Sales team or from the Billing page, you will need to assign it to a user. Each license can only be assigned to one user at a time. Licenses of the same type, such as Webinar and Large Meeting, do not compound or stack when multiple of the same type are assigned to a user.
Please try it and let me know
I've done everything you've said and am still seeing only 100 person capacity on my account that has been paying for a 500 person license that I have assigned to me as the user..
I've had this feature for over 2 years and never had this problem before.
I have participants being tunred away from a meeting I am hosting.