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Browse Backgrounds2022-10-04 10:27 AM
Does anybody else experience their zoom desktop client unable to launch a meeting?
When I try to join a meeting my zoom freezes (picture attached) and I then my computer freezes. I've tried to uninstall, reinstall, but problem persists. I'm wondering if it's a Zoom-Windows 11 issue?
Any information you can provide would be a great help!
2022-10-04 10:37 AM
Hi ZoomUser12345,
Are you able to join meetings via a web browser instead of the app? Also, I would start with disabling hardware acceleration and see if that resolves the issue.
2022-10-04 10:51 AM
Based on what I found online, I it looks like I need to disable the hardware accelerator through the Zoom Desktop client. Unfortunately, whenever I try to open the zoom desktop client, it freezes (image attached).
I've tried to join the the web browser, but it loads very slowly. I get the message "page unresponsive". If I wait for another minute it will load, but I don't think this is a feasible workaround for business meetings.
Thanks for your thoughts ChrisO
2022-10-04 11:12 AM - edited 2022-10-04 11:12 AM
You could try using the MSI installer instead of the exe install. Look for it under downloads for IT admins. Create a batch file with the following commands:
msiexec /q /i "%~dp0ZoomInstallerFull.msi" /quiet /qn zRecommend="EnableHardwareAccForVideoSend=0" zRecommend="EnableHardwareAccForVideoReceive=0" zRecommend="EnableGPUComputeUtilization=0"
Place both the batch file and the msi into the same folder and run the batch as admin.
2022-10-04 07:53 PM
I installed two Windows 11 updates and it has appeared to solve the problem. Fingers crossed. I'll be testing zoom during a few meetings later this week. Thanks for your help ChrisO.