Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-08-26 07:40 AM
Can somebody help me with this problem. When I join a zoom meeting, I get joined but when I join the computer audio the zoom client crashes.
Solved! Go to Solution.
2021-11-12 12:19 PM - edited 2021-11-12 12:27 PM
Hey @mdpaige @Ayush_Shinde @egarcia1 @redmike @joedoe, @wardi_iswali @Awilliams23 @Stringfellowww if you've attempted the above troubleshooting steps from my reply I'd advise you to double-check the following:
Try disabling the following as well in your Zoom Settings > Audio if enabled as High-fidelity music mode and stereo audio can increase your CPU utilization (more processes for your CPU) and network bandwidth.
I'd recommend also opening a ticket with our Zoom technical support and sending a problem report and client logs as they can further investigate what you're experiencing in-meeting and to further see what's going on with your Audio connections within Zoom.
Zoom uses any available and/or compatible input that your Operating system has recognized, and since there are many several different wavelengths of communication from your Bluetooth Headphones to your device and to Zoom there may be some interference within.
From Personal experience, I am using a macOS with Airpods and have no issues running the latest version of Zoom.
2022-07-20 05:51 AM
I had the same, infuriating problem and tried about 20 solutions recommended by Zoom support and other users. The solution that finally worked for me was to Set "Signal processing by Windows audio device drivers" to the "Off" position under desktop client Settings > Audio > Advanced. See screenshot below. Hope this helps some of you avoid a world of frustration, and I hope Zoom can fix the issue themselves.
2022-02-15 02:41 PM
Hey @mdpaige ticket #13532814 has been created for you. And ah, the Airpods on a Windows Device. Haven't tested this yet, but wouldn't see why it should be causing any issues..
Stumbled across this discussion "Airpods connected but no sound" in the Microsoft community.. Look into this suggestion, as it may help if you have no Audio at all, not just with Zoom.
Are you having AirPods sound issues in other applications? I see you're running an older version of Zoom, try updating as well.
2022-02-15 02:46 PM
In addition to sound, Zoom also crashes and there is no other workaround. I have to reboot the computer to activate Zoom again to work properly. Thanks for your help!
2022-03-22 06:48 AM
I have tried all the steps that you suggested as well and none of my bluetooth headphones work with the Zoom application. I've also submitted a web ticket on this. I need to enable my bluetooth headphones to be effective in my job. Please fix ASAP!
2022-07-06 02:44 AM
DITTO!!!
2022-02-15 02:35 PM
I'm guessing you'll need to create a ticket for all, as we have done the same thing.
2022-07-06 03:16 AM
I finally found the source of the problem - Dell laptops don't seem to be compatible with audio bluetooth in Windows 11. Every other bluetooth device works fine, and bluetooth speakers work (mostly), but bluetooth headsets connect for a few seconds and then disconnect with the message "no audio speakers or microphone connected". Until I disconnect the bluetooth headset, the laptop can't find the Dell laptop or hardwired speakers or headset.
I went to Dell. Their answer - Windows 11 isn't fully supported on their XPS laptops! This is extraordinary! But to be fair, it isn't Zoom's fault.
2022-07-06 03:22 AM
Thank you so much! Somehow I am not surprised that it is a Microsoft issue. I did recognise it occurred after an update but hadn't followed it through. Hmm, frustrating as I need it for work. Thank you again.
2022-07-08 01:07 AM
Hello again. I found this online solution which worked for me. It was thanks to someone pointing out it was a Microsoft issue. Hope it is helpful for you https://www.youtube.com/watch?v=gjGbm-pPuUQ
2022-07-20 05:51 AM
I had the same, infuriating problem and tried about 20 solutions recommended by Zoom support and other users. The solution that finally worked for me was to Set "Signal processing by Windows audio device drivers" to the "Off" position under desktop client Settings > Audio > Advanced. See screenshot below. Hope this helps some of you avoid a world of frustration, and I hope Zoom can fix the issue themselves.
2022-08-25 06:14 AM
Thank you so much! this has finally worked for me, I'll keep checking in to see if the bug comes back. Many thanks!!!
2022-11-28 07:30 AM
YES!!! Finally!
Thank you.
2023-08-23 09:53 AM
This worked!