Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2021-09-07 10:35 AM
I just upgraded to the Pro service from using the free service. I recorded a meeting tomorrow on the cloud and received the email below a few hours after the meeting. When I go to my recorded meetings within my account, no recordings appear. I really need access to the recording from yesterday. Is there anyway I can recover that recording from the cloud even though it was over my storage limit? If I upgrade to another tier service will my recording show then? Thanks for the help.
"You have exceeded your cloud recording storage recording limit.
Storage Limit: 1 GB
Storage Used: 1.36 GB
You can free up space by deleting recordings, or you can increase your storage limit."
Solved! Go to Solution.
2021-09-07 01:52 PM
Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording
2021-09-07 02:09 PM
Thats what it was. It was under another account. Thank you.
2021-09-07 10:55 AM
Hi @KWSOLAR
You should still be able to access the cloud recording, even if you have exceeded your storage allotment. Can you provide a screenshot of what you see on the Recording page?
2021-09-07 01:48 PM
2021-09-07 01:52 PM
Do you happen to have multiple Zoom accounts? Could be that you recorded to the cloud in one account and are checking another for that cloud recording
2021-09-07 02:09 PM
Thats what it was. It was under another account. Thank you.
2022-02-07 12:18 PM
So, to be sure, If your recording bumps through your storage limit, it will still keep the recording? Is there something else I would need to do to get access to it?