You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-12-16 03:43 PM
I recorded a Zoom meeting to Cloud yesterday. The meeting was 2 hours long and after I stopped the recording and ended the meeting, I actually waited for the Zoom to send me an email that the recording was processing. It didn't show up. I left my computer open over the night in case it would upload to my Zoom. Nothing happened when I checked this morning. I can see that my zoom cloud record was over the limit so I was deleting some of the old recordings even before the meeting started. I checked trash and it wasn't there either. Where could the file go? How can I get access to those files? I really need that meeting recording. Thank you!
2021-12-17 07:50 AM
Recordings to the cloud do not require your computer to stay active or online, as the meeting is captured on the Zoom servers directly. I would recommend checking the Recording page on the web portal to see if you can find the recording there. It may be listed there, but still processing. If its still processing after 24 hours, let me know.
2022-06-13 10:39 AM
I am having the same issue.
I recorded a zoom video last night, but only the audio files showed up. It's not my settings, because I checked - the same account with the same settings successfully recorded videos to the cloud both before and after this meeting.
So where is my video file? Why is it not on the cloud? Why is it nowhere to be found?
This is an urgent matter and I am not happy about this complete failure on Zoom's part to remedy the issue in a timely fashion.
2023-01-27 09:25 AM
Can you help me troubleshoot this issue? This is an urgent matter. I am having the same issue here where I recorded a Zoom meeting on Cloud yesterday. It has been 24 hours now and the recording is not populating on my end or the Host's end either. Please advice.
2022-01-18 05:09 PM
I am having this same issue, no recording 6 days later in both cloud and local files. Please advise.