Zoom Client Sound Test Failure

[howdypal]

Hey all - I'm a long time Zoom host and consider myself competent for the standard end user solutions. 

Issue:  USB wireless Corsair Headphones fails sound test in Zoom client.

Troubleshooting:

• All other apps recognize Corsair headphones and provide output without issue.
• Speakers pass output test in zoom client.
• Same headphones pass sound test in Zoom app on alternate devices.
• Headphones provide audio output through Chrome browser - zoom meeting.
• Checked for PC updates
• Completed uninstall of all zoom download/install files using CleanZoom.zip provided by Zoom.
• Rebooted PC

[Ray_Harwood · Accepted solution]

Check your Corsair's volume in Sound Control Panel / Properties window, or in Volume Mixer:

Also check settings in iCue, if you have that installed. 

And also check to be sure you don't have Zoom muted in your Corsair Headset.  I have done this way too many times myself -- watching a long meeting, muting the audio, leaving the meeting, and forgetting to unmute the Zoom audio.

Hope that helps...

[howdypal]

Thank you so much!!!!! This was an instant solution! I had seen the zoom client in the volume mixer, but not the "meeting controls" which had to be scrolled for, lol!