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Windows blue screen crash using a surface pro 8

JLbkk
Listener

Nearly everytime i use zoom, windows crashes with an ominous blue screen followed by an automatic restart (see file attached).  There is a loud noise (like a humming) which I assume is the fan. 

I contacted windows, which seemed aware of the issue.  Made a few adjustment that did not work. and told me to contact zoom.

Cant get anyone from zoom on chat to discuss the issue.  so i post it here

Am I the only one with this issue?  What can I do?

I have tried the uninstall / reinstall procedure already.

8 REPLIES 8

JepZoomie
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Since you are using a Windows Operating System, kindly try using CleanZoom to uninstall your Zoom desktop application: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip

After that, reboot/restart your computer and try downloading a different bit.

JepZoomie_0-1651480424934.png

See if that will solve the issue. Try opening Zoom without opening other applications as well. 

 

thanks for the reply

I applied what you suggested and it did not resolve the issue...  another crash just now...

I cant understand why neither Microsoft not Zoom seem to know nor care about this issue

JepZoomie
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I would really love to further help you out regarding this but since you have already tried the steps that I have mentioned, it seems that you really need to contact Microsoft or a local technician to take a look at it.

But I suggest trying to reformat your laptop/computer's Operating System, and see if that will resolve the issue, if not, you really need to reach out to Microsoft or consult a local technician.

Thanks for the answer.

I contacted Microsoft and windows.  They told me it was an issue with the software.

i now contact zoom who tells me it is an issue with the harware…

i am not the only one with this issue.  It seems to be quite frequent on surface devices.

but I guess I will have to live with it as both parties just pass the blame to each other instead of working the issue through…

anyhow, thanks the answers

and apologies if you don’t work for zoom and are just trying to help!

LucyGadd
Listener

I got the same problem with surface pro 8 -when I use Zoom!

Who can help, please ?????

So frustrated!

Yes, so frustrated!

yanofe
Listener

Hi

I have the same problem with my surface pro 8.

Mine is only 10 days. At this moment that happened 6 times. I uninstall ones and, it worked 2 days, but today was  the  same problem

Tcer
Listener

Same issue here... I found this on youtube:  https://www.youtube.com/watch?v=DegAX6JiBxo  don't know if it will work, but worth a try