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Windows 7 cannot connect Camera, the Video show the black screen.

wai21iaw
Observer

After connected the Camera. We selected the related Camera name in Zoom, but the perview only show black screen and the zoom showed the mic cannot be detect . We alreay changed another Camera to test it ,but same result.

 

We tested if using another Meeting apps such as Microsoft Teams, Skype. The Camera and mic is running normally.

 

Please help, Thanks

3 REPLIES 3

Jonathan_H
Observer

Can you share a little more about the Camera model, Desktop environment (Windows/Mac, version), and desktop/laptop model?
If you're trying to use both Teams/Skype at the same time as Zoom the camera and Mic will not be available to control.

These is a Laptop, Lenovo ThinkPad T450s, the Windows version is Windows 7 64 bit.  I tried to use "Logitech Webcam 600"  

DavidN226
Observer

Same issue on ThinkPad T540p.

Zoom black, Skype OK!