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Windows 11 Blue Screen Crashes

DesDekker
Listener

I am running WIndows 11 Home on a x64 Dell XPS 13 laptop.  Latest versions of Windows (10.0.2263) and Zoom (5.16.10 - 26186) installed.

 

Every time Zoom accesses my camera, the light comes on and then WIndows 11 gives me a blue screen error (BSOD).. This occurs when I try to access Video settings, Background setting, click an invitation to a meeting, or enter meeting specifics manually.

 

At this point, it is impossible for me to use Zoom (I have already had to replace my motherboard due to this)

 

Any suggestions?

 

TIA

2 ACCEPTED SOLUTIONS

bumbling_Wizard
Listener

I'm chasing a similar bluescreen error on a Dell Precision laptop and found from the dump logs that the issue is likely DirectX related. I came to this conclusion because dxgmms2.sys came up in the dump log next to watchdog.sys and ntoskrnl.exe. If your issue is also directX related, a few things to try:

 - Disabling Hardware Acceleration (Settings > Video > Advanced > "Use hardware acceleration for..."

 - Manually specifying Video Rendering, Post Processing, and Capture methods (Also in Settings > Video > Advanced)

 - Check driver versions. (Update or roll-back to see if this solves the issue)

View solution in original post

After a lot of testing, it turned out that my problem was required a screen replacement. Too bad that it took 3 trips to the Dell facility to work that out!

View solution in original post

4 REPLIES 4

bumbling_Wizard
Listener

I'm chasing a similar bluescreen error on a Dell Precision laptop and found from the dump logs that the issue is likely DirectX related. I came to this conclusion because dxgmms2.sys came up in the dump log next to watchdog.sys and ntoskrnl.exe. If your issue is also directX related, a few things to try:

 - Disabling Hardware Acceleration (Settings > Video > Advanced > "Use hardware acceleration for..."

 - Manually specifying Video Rendering, Post Processing, and Capture methods (Also in Settings > Video > Advanced)

 - Check driver versions. (Update or roll-back to see if this solves the issue)

DesDekker
Listener

Thanks bumbling_Wizard. I’ve found elsewhere that a recent Windows update has been the source of many similar issues. In my case, the computer would crash every time the camera was accessed, even by loading the camera app.  Have uninstalled and reinstalled driver several times, and even reinstalled the operating system a number of times. Still trying to sort it out though!

Hey DesDekker, I am having a similar issue... Were you able to fix this issue? Do you happen to know which windows update caused it? Thanks!

After a lot of testing, it turned out that my problem was required a screen replacement. Too bad that it took 3 trips to the Dell facility to work that out!