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Why zoom stop in the meeting?

RajaAbdullah420
Listener

Sometimes me and my team doing zoom meeting to get some new ideas about our website which provide food. but some of times our meeting get disconnected and some of our team member show my blank screen. Please help me its all about my website. https://prontopizzaandrestaurant.com/ . we talking on this website.

2 REPLIES 2

david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi @RajaAbdullah420 , 

 

 

Can you provide us with more information, please?

 

  • Do you use the web or the zoom app?
  • Are both browsers and the zoom APP updated?
  • Operating system you use? It's updated?
  • Do they have a free or paid license?

Best regards,

Please mark if this solution helped you so that other colleagues can find it!

RachelGomez123
Attendee

Ways to Fix Zoom Crashing in between meeting-


1. Check Zoom's Service Status

While the problem likely lies with the Zoom software or your operating system, there is a chance that Zoom's systems are suffering. To quickly check this, go to the Zoom Status page. This tells you the status of each Zoom component and whether it's "Operational".

Check the pertinent components like Conference Room Connector, Zoom Meetings, and Zoom Video Webinars. If these are ""Degraded Performance" or "Under Maintenance", it indicates a problem, and that could cause Zoom to freeze or crash.


Beneath the list of components, you'll find full information about any ongoing issue, including a resolution time if it's known. If Zoom is suffering an outage, wait until it's resolved before attempting your call.

 

2. Update Zoom
Zoom often updates its client to offer new features and bug fixes. It could be that the crashing and freezing is as a result of a software glitch. With any luck, Zoom have been made aware of the issue and released an update to fix it.


zoom check for updates
Normally, the Zoom client should check for updates on launch, but you can manually look too. To do this, select your profile picture in the top-right, then click Check for Updates. If an update is available, it will download. When done, click Update to install it, and then Zoom will automatically restart.

If the update process fails for any reason, uninstall Zoom from your system (Windows key + I > Apps > Apps & features), then download the client again from the Zoom Download Center.


3. Disable Hardware Acceleration
By default, Zoom uses your hardware resources to improve performance. This is called hardware acceleration. However, in some cases, hardware acceleration can cause the client to crash. It's worth disabling it as a test.

zoom advanced video settings
To disable hardware acceleration on Zoom:

Select your profile picture in the top-right.
Click Settings.
On the left-hand menu, select Video.
Click Advanced.
Beneath Use hardware acceleration for, uncheck all the options.

If this doesn't make any difference, go ahead and re-enable hardware acceleration; as long as it's not the source of any problems, it's a good feature to use.

 

Greeting,

Rachel Gomez