Why cant partner in Phillipines join our meting in the use?

[NHORA1]

I started a meeting 7pm PST and our business partners where not allowed for join the meeting at this time?

THis meeting is not accessible from the Phillipines at this time

Error 1142

Then we submitted a ticket and got this message which was not very helpful either

Unfortunately, we are unable to respond to your open ticket at this time.

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Anna Olata Mar 2, 2023, 01:53 GMT+8 Hello,  I tried joining a meeting through the link given by the company. However, when I clicked the link and launch the meeting there was a prompt saying the meeting was not accessible from the Philippines. The link was from US but I tried joining a meeting before with a link coming from the US and it worked. Could you help me on what might be the problem I can't join the meeting. Thank you. Attachment(s) Zoom prompt.JPG

[Frank_TB]

Hello,

Account owners and admins can either allow participants from specific countries/regions to join a meeting or block entry for participants from specific countries/regions. The account owner can also leave this setting up to each meeting host to configure for each individual meeting.

Have you confirmed the meeting/ account settings in regards to this?

https://support.zoom.us/hc/en-us/articles/360060086231-Joining-from-specific-countries-regions 

Regards

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