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Why A registration required meeting still need participents to sign in?

zata-grace
Listener

I have a paid account, I set up a registration required meeting, and after everybody registered with an email address and a unique question, they are still asked to sign in or via the link, but I didn`t enable the "Require authentication to join" function. 

Could anyone tell me why and how to solve it?

And also, when they registered with an email and unique a question, I would expect them to sign in with those two matching questions but seems they don`t have any connection. Why can`t they just join with the right email address, the right passcode, and the right unique question?

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi, @zata-grace! I wanted to check in because I noticed that your discussion has not yet received a response from the community. I see on my end that you were able to contact our support staff, who were able to assist you with this. Please let me know if you need any further assistance.

 

 

Carla,

Zoom Community Team