Showing results for 
Search instead for 
Did you mean: 

What happens to session recordings when a host user's account was deleted?


Hello, we are facing an issue at the moment due to removing a host from a system and we want to retrieve the recordings of the sessions that were on with that host,  main account though is for a company, and that account is paid and still there, but of course, the recordings are now missing because of removing that host/user.

Sessions had more than a host but the host who had the recordings was deleted. 


So please advise what should we do.


Community Champion | Customer
Community Champion | Customer

Hi, @MennaElTobgi,


Please contact Zoom technical support with a Support ticket:

Support Ticket: 


Most Zoom Community folks  are customer-volunteers with no access to your account, and I don’t think this is something you’ll be able to correct on your own, now that the user has been deleted. 

Ray - Office Hours at
Please click Accept As Solution if this helped you !