What changed? Why does my video NOT start automatically now?

[carlbaldasso]

All of a sudden (beginning Monday) without my having done anything in my Zoom settings, I find that when I join a Zoom meeting - as I do every day for work - I have to manually click on the "Start Video" button at the bottom left of my desktop screen (See attached screen cap 1). My video used to start automatically when I joined a meeting... now it doesn't. WHY? WHAT HAPPENED? How do I make my video being ON the default state when I join a meeting?

(See attached screen caps 2, 3a, 3b) Note that I do not have a check in the box on the Video tab of settings that says "Turn off my video when joining a meeting." That option is NOT selected.

So, why is my video not ON when I join a meeting? This is extremely frustrating.

[ccameron · Accepted solution]

@carlbaldasso,

It looks like you have the correct settings to start meetings with video on for your meetings. However, when a host schedules a meeting, they can choose to have participants join with video off. Photo attached. 

-The meetings you're joining, are they hosted by somebody else? That'd be guess of what is happening.

Hope this helps. If this answers your question, please accept as solution.

[ccameron · Accepted solution]

@carlbaldasso,

It looks like you have the correct settings to start meetings with video on for your meetings. However, when a host schedules a meeting, they can choose to have participants join with video off. Photo attached. 

-The meetings you're joining, are they hosted by somebody else? That'd be guess of what is happening.

Hope this helps. If this answers your question, please accept as solution.

[sleepinglucy]

I am having this issue. My host always has the options for Host and Participant video ON, but mine is always off when I start, and my option to Turn it off when starting is not selected.

[carlbaldasso]

I don't know why this is marked as being "Solved." You simply restated my problem here, you didn't provide any more information than ccameron did. This is not a solution to the problem. My host DOES have our meeting set up "for Host and Participant video ON" but that doesn't change anything. When I join a meeting (as I did today) my video is OFF. I have to manually turn video on. Very aggravating.

[sleepinglucy]

Sorry, new user here, and I was just trying to get some help with this too, not try to solve it.

How do I add to the conversation that I am having this issue too?

I thought replying to the person who provided an answer might be the way to go, but I guess not?

I'm with you, carlbaldasso - this is a problem.

[carlbaldasso · Accepted solution]

Hi, ccameron,

Yes, the meeting I'm joining IS hosted by someone else. I will pass along your screen cap of the "Participant video off" setting to the host, which hopefully they will change to ON.

Many thanks.

Carl

[georgina3]

The same was happening to me but I discovered why. When I use Internet Explorer the video won't start automatically but when I use Chrome it does. 

[carlbaldasso]

Sadly that is not my experience, georgina3. I ONLY use Chrome, and when I join a meeting, I have to manually turn the video on, even though the host has set the meeting for participants to join with video and audio on. It remains a mystery.

[georgina3]

Sorry to hear that. Hope you find a solution soon...

[sleepinglucy]

I am also using only Chrome. 🙄

[MecDog]

In your opened zoom window, for new meetings, make sure "Start with video" is selected:

For Join meetings, make sure "Turn off my video" is not selected: