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What Zoom Plan will allow me to control the mouse/work on the screen of a client in a meeting I host

Nadiahri
Listener

What Zoom Plan Will Allow me to control the mouse/work with software on the screen of a client who is participating in a zoom meeting hosted by me?

Currently, despite seeing a dialog window and requesting mouse control, which then the participant is giving me, nothing happens and I am unable to control their mouse to navigate on their screen.

 

Without this functionality, I cannot use zoom for work purposes.

Currently using the free plan over the internet.

What plan I need to choose to allow me this controls?

Thank you.

1 ACCEPTED SOLUTION

Rupert
Creator

Hi @Nadiahri 

 

Remote keyboard & mouse Control is available on all license levels.

 

Rupert_0-1633465076547.png

 

I would suggest make sure you are both up-to-date in Zoom.

https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

 

Does this help?

 

Rupert

View solution in original post

1 REPLY 1

Rupert
Creator

Hi @Nadiahri 

 

Remote keyboard & mouse Control is available on all license levels.

 

Rupert_0-1633465076547.png

 

I would suggest make sure you are both up-to-date in Zoom.

https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

 

Does this help?

 

Rupert