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We have a Pro license valid till March next year but my user says it is a basic license


Zoom Moderator
Zoom Moderator

Hi there! It sounds like you need to assign the license. Have an account admin follow these steps: 


  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license.
  4. Click Edit at the end of the user row. This will open a window.
  5. Choose the User Type to assign
  6. After choosing the User Type, use the drop down to select the license.
  7. (Optional) Assign add-ons by checking the boxes for the add-on. For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
  8. Click Save.