Waiting room not working

[harnette]

Waiting room is enabled under my Zoom settings, but yet everyone that joins my meetings are not placed in a waiting room. I have verified these are not co-hosts. This randomly started happening and it seems the setting is not taking. I have disabled and saved and re-enabled a few times. Still no luck.

[HilaryG]

I'm experiencing the same issue and the same attempts to correct it (disabling and re-enabling, etc.). haven't fixed the issue.

[tobyfromrea]

It appears you'll need to alter the waiting room options and switch 'Users not in your account will go in the waiting room' to 'Everyone'. Image attached as a reference.

[HilaryG]

Hi Toby -- thanks for troubleshooting!  I do have "Everyone" selected already, so I'm not sure if there's another different setting that's conflicting (e.g. since I also have passcodes enabled, does a user clicking on a meeting link from me with an embedded passcode override/bypass the Waiting Room feature?)...

[tobyfromrea]

Is waiting room enabled for both regular meetings and your personal meeting ID? I believe there are two separate settings.

[HilaryG]

I figured it out!  I needed to Lock (by clicking to make the padlock icon closed and blue, instead of open and gray/tan) my Waiting Room option for the setting to 'take'.  It seems to be working now.

[joee]

This doesn't work. There's no padlock, and there aren't different settings for personal meetings or public rooms. This is my setting, and it still lets everyone in unless i explicitly enable it once the meeting starts.

[joee]

Found it-- it's in the 'Personal Room' tab in the 'Meetings' section. Zoom should update how they have settings laid out, this is not ideal.