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Virtual background option is missing


I am using the Zoom web client and when I go to my video settings, I don't have a virtual background option. All I have are the masked backgrounds and an option to mirror my video.


According to this link and this link the system requirement for virtual backgrounds is 4 real cores or 2 cores with 4 threads. My processor (i5-1135G7) has 4 cores and 8 threads.


I have tried in Chrome and tried on the PWA. I have tried signing out and back in. I have tried uninstalling and reinstalling.


It. Is. Not. There. 





I have also tried it with hardware acceleration turned on and off in the settings. And I have tried all the video rendering methods.

Zoom Moderator
Zoom Moderator

Hello @uscpsycho 

You would need to use a Zoom Desktop Client. 
You may also refer to this link:

Please let me know if you need further assistance.

Zoom Community Team
Have you heard of Zoom AI Companion?

Please have a look at the links I provided.


Virtual backgrounds are available on Windows, Mac, Linux, Android, iOS, PWA and Web client.


So yes, I do need further assistance. 


Thank you.


Yes actually I am trying again and again. I have the same tab samsung galaxy s6 lite android. For me the virtual background option is not showing at all,but my version is 6.0.10 (21967) pls help. And I also clicked on this link still I didn't get.