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Help Im using an Elgato cam but it happens with my macbook cam also- I guess I need to pick the "color" but don't know how to do this
It sounds like your settings may be expecting you to have a greenscreen. Check out the virtual background support article here: https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image
Depending on your computers processor, a green screen may be required to use a virtual background.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.