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Virtual Backgrounds not working on Macbook Pro laptop-despite having the system requirements - Why?

SA12
Listener

Does anyone have any solutions for using a virtual background WITHOUT a green screen for customers who do not yet have a paid subscription account to zoom?

 

I tried many suggestions that are found online and everywhere - none thus far are helpful.

Also one suggestion said to try this but there is no such option avail as  turning on/clicking 'Allow users to upload custom backgrounds enabled in the Zoom portal under Account management'  on my end at all. 

 

Did zoom turn off the virtual background options because I signed up for my own account however, right now I am not a paying zoom customer?  normally Zoom allows anyone to use their product, however restricted, one must wonder if this is not one of the reasons. 

 

Also I checked the system setting that zoom claims you need to use the virtual background without a green screen - I am running Mac OS Catalina, which is 10.15.7, this is higher then the suggestion from zoom of '10.13 or higher ' - still the virtual backgrounds are not working and it keeps asking for a green screen - Why? when my settings are higher as it is.    

I have always been able to use my background (even on my mac), all of a sudden Zoom starts doing various updates and no backgrounds are working. I noticed unlike MsTeams - zoom does not offer backgrounds of their own to use, whereas when you open MS Teams they have some backgrounds readily avail that you can use. 

It is unclear to me why zoom did this in the 1st place, I just dont understand why they would want to do this to their customers whether paid customers or not. 

 

Should we all run out and purchase green colored bedsheets to use as a background or something, what should the rest of us do who work from home , have a family and need a background for virtual meetings?  Does anyone have any solutions to this problem?

 

4 REPLIES 4

acompton
Community Champion

While I do not know exactly what is causing your issue, I can assure you that Virtual Background without a green screen is available to free users.  This support article provides full instructions for enabling Virtual Background.  You can find  minimum specifications and Zoom Client version for this feature here.

tomf2020
Listener

Agree with acompton, Zoom supports removing background without a green screen.  Just unselect the option 'I have a green screen'.

unselect I have a green screen.png

After that, you can upload an image to be your background, or you can choose to download an app named Virtual Backgrounds, which offers lots of free virtual backgrounds.  My Mac runs macOS Catalina, 10.15, and it works well to remove background without a green screen using the Zoom free version.  

screenshot-20220506-124358.png

 

If it still doesn't work after you've tried all of these, you can have a try on some free webcam removal software

 

 

 

Macuser999
Observer

I am running Monterey on my MacBook pro with the M1 chip.  All of sudden last week, my virtual background and filter choices went away. I have enabled them in the Admin settings of my Zoom pro account. They still  work fine on my M1 iMac.  I can't figure out how to get them back onto my MacBook Pro.  I tried re-downloading Zoom for Mac with the Silocone chip, and that didn't work either. I REALLY need these on my Mac Book pro. Thank you!!

PS.. Now when I click on backgrounds and filters, I don't ever get the choice for a green screen. Until last week, I was able to do all of my backgrounds and filters without green screen.